Micros-Fidelio case study

I was commissioned to write a case study for hotel-software company Micros-Fidelio using Rydges Hotels & Resorts as the subject. This involved interviewing a senior person at the hotel chain and producing an 800-word case study to be used on the Micros-Fidelio website and other marketing collateral.

 

 

Opera helps Rydges achieve strong growth

Over 20 years of operation, Rydges Hotels & Resorts has seen both rapid growth and plenty of change. Expanding from eight to 26 hotels in its first seven years, the chain now comprises 40 properties in five countries.
By 2007, Rydges was ready for another step forward. Hardware needed to be replaced and operating systems and network infrastructure upgraded in its Australian and New Zealand properties. At the same time, the decision was made to upgrade the property management system (PMS) – the MICROS Version 7 solution, which had been installed in anticipation of Y2K in 1999.
“Undertaking both projects at the same time made the project far bigger,” says Patricia Brennan, General Manager IT. “But at the end of the day, it allowed for other savings in time and cost.”

Read the full case study here

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